Frequently Asked Questions

Come2africa/Sithanda eAfrika Safari & Tours specialize in private tours - not group tours, allowing you enough time to experience South Africa in your own time, unlike regular tour groups. We cater to travellers looking for a highly personalized travel experience, stopping along the way for you to take as many photographs as you like. On our tours your party has your very own English-speaking private driver and guide, providing you exceptional attention at all times, as your interests and comfort are always our first priority. Personal attention is our forte, nothing is more important than ensuring your vacation will be one of the most memorable experiences of your life.

Our staff is comprised of individuals who have travelled extensively within South Africa as well as having experience in the tourism industry in other countries and have a sophisticated understanding of travel and culture in each region. Our clientele choose come2africa/Sithanda eAfrika Safari & Tours because our tours are designed to ensure that you experience the highlights of South Africa and so much more.

Can the sample itineraries on your web site be altered to meet my schedule and interests?

Our sample itineraries are based on our own expertise and experience. While we have provided a few samples of what can be seen in a certain time frame, our Safari and Tours are always designed to meet your party's schedule and interests.

Do you arrange flights as well?

No, we do not arrange or book flights. When planning your trip ensure that your flight, which you can book with your local travel agent or Internet flight agent, corresponds with your commencement and departure dates.

What are the entry requirements?

All visitors are required to be in possession of a valid passport that is valid for six months beyond the intended length of stay and where necessary, a visa. Nationals of certain countries do not require visas. It is advisable to check with the nearest South African Consulate for the latest visa and entry requirements. Visitors who intend travelling to South Africa's neighbouring countries and back into South Africa are advised to apply for multiple entry visas. Tourists must satisfy immigration officers that they have the means to support themselves during their stay, and that they are in possession of return or onward air tickets. They must also have valid international health certificates.

Are there any health and safety concerns when travelling in South Africa?

Crime is a problem in all major cities across the world, which need not impact on the enjoyment of your holiday. No country can claim to be 100% safe. Although it is important to be conscientious about safety and health concerns, come2africa/Sithanda eAfrika Safari & Tours staff will ensure that your safety is their top priority. Following the advice of your guide can avoid most potential problems so that you can relax and enjoy the wonderful hospitality and one of the most beautiful and breathtaking countries in the world.

We are committed to providing safari and tours that are safe and comfortable. It is not necessary to take any extra precautions other than those generally recommended when travelling overseas.

We recommend contacting a medical doctor who specializes in travel medicine and the Centers for Disease Control for official health precautions and recommended vaccinations needed to travel to South Africa. Travel with a medical kit that contains a supply of medications you may require.

For your own safety and peace of mind, we encourage you to make duplicate copies of all official documents and essential information (e.g. passports, receipts for travellers cheques, etc.). Should anything get lost or stolen, this would help ensure that you receive assistance in a timely and efficient manner.

We strongly encourage you to purchase your own Travel, Medical and Emergency Evacuation Insurance once you have finalized your travel plans.

Please note expensive jewellery should not be taken on safari and you should not flash lots of money around.

Many of the animals you'll come across, particularly lion, hippo, buffalo and especially elephant, are dangerous. Your come2africa/Sithanda eAfrika Safari & Tours guide will always endeavour to get as close as possible for you to take your photographs; however, your safety is our top priority, so please accept the advice of your guide when in the bush.

Are there any medical precautions, will I have access to medical facilities?

Generally the Major towns and Cities do have adequate medical facilities. It is strongly advised that travel insurance is taken to cover yourself in the light of any unfortunate events. Come2africa/Sithanda eAfrika Safari & Tours staff members are trained in emergency first-aid. If you are on prescription medication, please ensure you have an adequate supply to last the duration of your stay.

Immunisations:

No international immunisation is needed when entering South Africa at this time. As vaccination requirements change from time to time, we suggest you consult your local doctor or health department for prophylactics and the latest health precautions.

The only inoculation requirement is a yellow fever vaccination certificate from travellers over one year of age entering South Africa within six days of leaving an infected country. Visitors who travel through or disembark in these areas are advised to be inoculated against the disease before visiting South Africa.

Malaria:

This disease is to the larger extent under control in South Africa. The risk of contracting the disease is negligible provided that you take the standard precautions. It is strongly advised that you consult with your doctor for the correct malaria medication.

How did the "big five" get their name?

The term is a reference from colonial trophy hunting. The hunters ranked African animals as to how dangerous they were to hunt. The "big five" are leopard, lion, elephant, rhino and buffalo.

Can I feed the wild animals?

Contact with and feeding all wild animals is strictly prohibited.

What is the weather like?

Summer is from September to April and winter from May to August, with summer rainfall in the north and winter rainfall in the south.

Is it safe to drink the water?

The tap water in South Africa is safe to drink.

What is the time difference?

South Africa: GMT +2 hours

Will I have Internet access in Africa?

South Africa has full Internet access and you can visit an Internet café upon request in the large cities.

Is there cell phone coverage in Africa?

Cell phone coverage in South Africa is of a very high standard. Phones can be rented for a nominal fee at any of the major airports.

What will the accommodation be like?

We know that your accommodation is an important feature of your African experience. We choose hotels, lodges and Bed & Breakfasts for our stopovers that combine the highest level of comfort and service while being charmingly quaint and authentic to modern hotels, and are generally situated in beautiful surroundings.

What is the voltage of electricity in South Africa?

220/230 volts. Three pronged plugs are universal, so take an adapter.

What is the currency in South Africa?

Rand and cents. One Rand (R) = 100 cents (c).

What is the standard tipping/gratuity expected in South Africa?

A guideline for visitors is the following: Porters R2 per item, service orientated staff, waiters & waitresses 10 - 15%.

Can I use my traveller's cheques when shopping?

Most international traveller's cheques are accepted provided they are in an acceptable currency and may be cashed at most banks. Many hotels and shops also provide this service.

Can I get a TAX refund on the items I purchase?

Foreign tourists visiting South Africa can have their value-added tax (VAT) refunded provided the value of the items purchased exceeds R250. VAT is refunded on departure at the point of departure, either Johannesburg International or Cape Town International Airports.

VAT of 14% is levied on nearly all goods and services. Foreign tourists may claim back VAT paid on items that will be taken out of the country. Original tax invoices, foreign passport, plus all the items on which a refund is claimed, must be presented at the VAT refund administration office or an appointed RSA customs and excise official on departure, and the total VAT on these items will be refunded. Visitors will be requested to fill out a VAT Refund Control Sheet (VAT 255). Where a visitor does not export all the goods specified on a particular tax invoice, only the value of the goods and the tax paid on such goods exported must be declared on this form.